With the consumerization of healthcare, providers must deliver consumer-centered care experiences to stay competitive. Download this report to learn what factors determine satisfaction and loyalty, and how patients shop for healthcare.
Bad debt, underutilized services and missed reimbursements can have serious detrimental effects on a healthcare organization’s financial well-being. Download the report for key insights from both patients and providers on the biggest RCM challenges, plus solutions for reducing bad debt and boosting revenues.
Overcoming the challenges of simultaneously optimizing and supporting your EMR
October 4, 2017
Saint Luke's Health System faced a common challenge--how to simultaneously support and optimize its new EMR system without adding headcount or increasing costs. HCTec developed a strategy to do so while saving the hospital $20 million.
The shift to high deductible health plans (HDHPs) has transformed an already complex payer reimbursement burden onto the shoulders of consumers who are unprepared to bear it. Consumers, on the one hand, need increased support to understand their bills and figure out how to pay them.
On the other hand, patients with more skin in the game are becoming more demanding about the quality of the customer experience for which they are now paying a high price. These changes necessitate a new patient payments model that focuses on delivering convenience and clear communication to patients,
to drive both quicker payments and more patient loyalty.
Revenue Leakage in Hospitals and Health Systems: What are You Missing?
October 1, 2017
Revenue leakage – those lost opportunities to collect money earned – has been a topic of conversation in healthcare for years. Granted, revenue leakage is a moving target, thanks to healthcare reform, constantly changing payer rules and disparate technology advancements. This pervasive problem, however, continues to tighten the squeeze on already compressed margins.
There are no easy answers, but there is tremendous upside to once-and-for-all finding and fixing current revenue leakage root causes and preventing new sources in the future. After all, McKinsey & Company estimates revenue cycle inefficiencies including claims processing, payments, billing and bad debt – among the leakage sources explored in this paper – eat up 15 cents of every healthcare dollar.